Commonly Asked Questions

What you need to know

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.

What is your return policy?

Unfortunately, we cannot offer returns on custom engraved items. Unless there is a defect in workmanship. Please reach out to us for a solution if your product is unsatisfactory.

Do you offer gift cards?

YES! We would be happy to send a gift certificate to you or someone of your choosing for a product or amount to spend on our site.

What are the payment options?

We accept Visa and all major credit cards. Please be aware that there may be a fee associated with using them on our site. We also accept Venmo. So if you prefer to use that please message us. You can reach us at @mountaineerlaserdesign-LLC

If you have any more questions or need additional information, please don’t hesitate to get in touch.